FAQ

1. Do You Offer Free Shipping?

Yes—Coffee Club members always get free shipping.
For one-time orders, we do not currently offer free shipping. As a small family farm, we don’t have the shipping volume to secure discounted commercial rates. We only charge what it costs to ship—no markup. See our shipping section.

2. How does Coffee Club Work?

Joining is simple! Add your favorite coffee to your cart, choose the subscription option, and enter the discount code “club” at checkout to receive free shipping on every order. Our Coffee Club members enjoy:

  • Freshly roasted coffee shipped within 2-3 days of order
  • Free shipping on all club orders
  • Priority access to limited harvests

3. What’s the Best Way to Brew?

To enjoy the full flavor of freshly roasted Hāmākua coffee, we recommend:

  • Grind fresh just before brewing (medium grind for drip, coarse for French press).
  • Use filtered water for a clean taste.
  • Ideal ratio: 2 tablespoons of coffee per 6 ounces of water.
  • Brew methods we love: French press, pour-over, or AeroPress to highlight the coffee’s natural sweetness.

Then just enjoy!

p.s. we use regular drip maker and savor each sip every morning! 

4. What’s the Best Way to Store Hawaiian Coffee?

To keep your Hog Heaven coffee beans at their best:

  • Keep in an airtight container away from light, heat, and moisture.
  • Do not refrigerate—coffee absorbs odors and moisture easily.
  • Freeze only if necessary, and only in a sealed, airtight bag (for long-term storage).
  • For peak flavor, enjoy our freshly roasted beans within 4-6 weeks of opening.

We roast in small batches to ensure you always get fresh coffee delivered straight from our farm.

5. Whole Bean vs. Ground Coffee — Which Should I Buy?

It depends on your brewing style and lifestyle:

  • Whole Bean Coffee – For freshest taste grind right before brewing to keep flavors vibrant and aromatic. Or grind the bag but be sure to keep them in air tight container away from light, heat and moisture.
  • Ground Coffee – More convenient. Perfect for busy mornings or if you don’t own a grinder. Once you open the bag, keep them in air tight container away from light, heat and moisture.
  • If you’re serious about flavor, we recommend whole bean. If convenience matters most, go with freshly ground—either way, you’ll enjoy the unique taste of our Hāmākua Coast estate coffee.

Click here for our blog on achieving the perfect cup of coffee.

6. How are Hawaiian coffees different?

Hawai‘i has multiple coffee-growing regions, each with its own soil, climate, terrain, and elevation level. On the Big Island, there are four coffee districts: Hāmākua, Kona, Kau, and Puna. Check out our blog Coffees of Hawaii for more information. Also, read about the diverse climate of this beautiful island.

    7. What is Specialty Coffee?

    Specialty coffee refers to coffee that scores 80 points or higher on the Specialty Coffee Association’s grading scale. It is grown under ideal conditions, carefully hand-harvested, and processed with precision to preserve flavor and quality. Our Hāmākua estate coffee is grown in rich volcanic soil, hand-picked when perfectly ripe, and roasted in small batches to highlight its unique flavor profile. Specialty coffee is the opposite of mass-produced, commodity coffee—it’s about quality, not quantity. Read about how specialty coffee is different than regular coffee.

    8. What is Estate Grown Coffee?

    “Estate Grown” means that all of the coffee is cultivated, harvested, and processed on one farm—in our case, Pua‘a Lani (Hog Heaven Coffee) on the Hāmākua Coast in Ninole, Hawai‘i. Unlike most commercial blends, which often mix beans from multiple regions or countries with little transparency, estate coffee guarantees traceability and consistent quality. If you care about where your coffee comes from, always check the label

    9. How Does Coffee Go from Tree to Cup?

    It’s a labor-intensive process:

    • Coffee trees produce red “cherries” when ripe.
    • Cherries are hand-picked one by one.
    • Cherries are pulped, sorted, washed, and dried.
    • Dried parchment beans are milled, roasted, and packaged.

    It takes 5-7 pounds of ripe cherries to produce one pound of roasted coffee

    Check our blog Farm to Cup Coffee Process for more details.

    10. Where is Ninole, Hawai‘i?

    Ninole is a small town on the northeast side of the Big Island of Hawai‘i, located along the scenic Hāmākua Coast. It’s known for lush landscapes, waterfalls, and the smallest post office in the state. Hog Heaven Coffee is proudly grown and roasted right here in Ninole, giving you a true taste of the Big Island.

    11. What Makes Hog Heaven Coffee Unique?

    • Estate grown on the Big Island’s Hāmākua Coast
    • Hand-picked and small-batch roasted for peak freshness
    • Grown in deep volcanic soil, unlike other Hawaiian regions with lava-rock terrain
    • Family-owned farm focused on sustainability and quality

    12. What can we expect from the Coffee Farm Tour?

    It's a personalized journey of our farm to cup coffee process from coffee tree to roasted coffee. See our Farm Tour for more details.

    13. What roast should I get for my coffee maker?

    It's not the roast but the grind that's important for the best tasting coffee. For instance, you want a medium grind for drip vs. fine grind for espresso vs. course grind for french press. Read our blog on achieving the perfect cup of coffee.

    14. Is there a difference between different roasts?

    Ahhh this is where personal taste and sensitivity to your senses come into harmony. Because our coffee comes from the same source, it's the quality of the beans are equal, as in the flavonoids are present in all three roast profiles but to a more or lesser degree. Our medium roast has the most noticeable flavonoids, while dark roast has least with medium-dark somewhere in the middle. The differences are subtle but noticeable. Additionally there are differences in health benefits between the roasts.