FAQ

1. Do You Offer Free Shipping?

Yes—Coffee Club members always get free shipping.
For one-time orders, we do not currently offer free shipping. As a small family farm, we don’t have the shipping volume to secure discounted commercial rates. We only charge what it costs to ship—no markup. See our shipping section.

The easiest way to get free shipping on every order is to join our Coffee Club — a fresh bag every month, 5% off, 3-month minimum commitment, then cancel anytime.

2. How does Coffee Club Work?

Joining is simple! Add your favorite coffee to your cart, choose the subscription option, and enter the discount code “club” at checkout to receive free shipping on every order. Our Coffee Club members enjoy:

  • Freshly roasted coffee shipped within 2-3 days of order
  • Free shipping on all club orders
  • 5% off Club order
  • Priority access to limited harvests
  • 3-month minimum commitment required. Then cancel anytime with no hassles.

3.  How Is Hāmākua Coffee Different from Other Hawaii Coffees?

While coffee is grown on Hawaiʻi's Big Island, each coffee district has distinct characteristics..For instance, Kona coffee is grown on the dry, sunny western slopes. while Hāmākua coffee is grown on the lush, tropical northeast coast in deep volcanic red soil — 'Hāmākua Gold' — with higher rainfall and a unique microclimate.

The result is a distinctly different flavor profile: Hāmākua tends to be earthier, smoother, and more complex, with lower acidity than many Kona coffees. It's also significantly rarer — there are only a handful of farms producing true Hāmākua coffee, making it one of the most sought-after and hard-to-find Hawaiian coffees. See our blog about how the diversity of our island results in diversity of coffees.

4.  What Does Hāmākua Coffee Taste Like?

Our Hāmākua estate coffee is known for its smooth, full body and complex flavor profile. Taste depends on the roast:

  • Medium roast: bright citrus, warm caramel, and a hint of stone fruit — smooth and balanced
  • Medium-dark roast: dark chocolate, toasted nuts, and earthy depth — full body, low acidity
  • Dark roast: bold deep chocolate and molasses with earthy complexity and a smooth finish

Across all roasts, the defining characteristic is smoothness — no harsh bitterness, no sharp acidity. Just clean, satisfying Hawaiian coffee with a flavor profile unique to the Hāmākua Coast

5.  What’s the Best Way to Brew?

To enjoy the full flavor of freshly roasted Hāmākua coffee, we recommend:

  • Grind fresh just before brewing (medium grind for drip, coarse for French press).
  • Use filtered water for a clean taste.
  • Ideal ratio: 2 tablespoons of coffee per 6 ounces of water.
  • Brew methods we love: French press, pour-over, or AeroPress to highlight the coffee’s natural sweetness.

Then just enjoy!

p.s. we use regular drip maker and savor each sip every morning! 

6. What’s the Best Way to Store Hawaiian Coffee?

To keep your Hog Heaven coffee beans at their best:

  • Keep in an airtight container away from light, heat, and moisture.
  • Do not refrigerate—coffee absorbs odors and moisture easily.
  • Freeze only if necessary, and only in a sealed, airtight bag (for long-term storage).
  • For peak flavor, enjoy our freshly roasted beans within 4-6 weeks of opening.

We roast in small batches to ensure you always get fresh coffee delivered straight from our farm.

7. Whole Bean vs. Ground Coffee — Which Should I Buy?

It depends on your brewing style and lifestyle:

  • Whole Bean Coffee – For freshest taste grind right before brewing to keep flavors vibrant and aromatic. Or grind the bag but be sure to keep them in air tight container away from light, heat and moisture.
  • Ground Coffee – More convenient. Perfect for busy mornings or if you don’t own a grinder. Once you open the bag, keep them in air tight container away from light, heat and moisture.
  • If you’re serious about flavor, we recommend whole bean. If convenience matters most, go with freshly ground—either way, you’ll enjoy the unique taste of our Hāmākua grown estate coffee.

Click here for our blog on achieving the perfect cup of coffee.

8. How are Hawaiian coffees different?

Hawai‘i has multiple coffee-growing regions, each with its own soil, climate, terrain, and elevation level. On the Big Island, there are four coffee districts: Hāmākua, Kona, Kau, and Puna. Check out our blog Coffees of Hawaii for more information. Also, read about the diverse climate of this beautiful island.

    9. What is Specialty Coffee?

    Specialty coffee refers to coffee that scores 80 points or higher on the Specialty Coffee Association’s grading scale. It is grown under ideal conditions, carefully hand-harvested, and processed with precision to preserve flavor and quality. Our Hāmākua estate grown coffee is grown in rich volcanic soil, hand-picked when perfectly ripe, and roasted in small batches to highlight its unique flavor profile. Specialty coffee is the opposite of mass-produced, commodity coffee—it’s about quality, not quantity. Read about how specialty coffee is different than regular coffee.

    Hog Heaven Coffee is the only farm in the Hāmākua district to have achieved specialty grade status three consecutive years — 2022, 2023, and 2024.

    10. What is Estate Grown Coffee?

    “Estate Grown” means that all of the coffee is cultivated, harvested, and processed on one farm—in our case, Pua‘a Lani (Hog Heaven Coffee) on the Hāmākua Coast in Ninole, Hawai‘i. Unlike most commercial blends, which often mix beans from multiple regions or countries with little transparency, estate coffee guarantees traceability and consistent quality. If you care about where your coffee comes from, always check the label

    11. How Does Coffee Go from Tree to Cup?

    It’s a labor-intensive process:

    • Coffee trees produce red “cherries” when ripe.
    • Cherries are hand-picked one by one.
    • Cherries are pulped, sorted, washed, and dried.
    • Dried parchment beans are milled, roasted, and packaged.

    It takes 5-7 pounds of ripe cherries to produce one pound of roasted coffee

    Check our blog Farm to Cup Coffee Process for more details. Better yet schedule a Coffee Farm Tour and experience for yourself what it takes to go from tree to roast. As part of the Tour, you'll get to sample our award-winning Hāmākua coffee. 

    12. Where is Ninole, Hawai‘i?

    Ninole is a small town on the northeast side of the Big Island of Hawai‘i, located along the scenic Hāmākua Coast. It’s known for lush landscapes, waterfalls, and the smallest post office in the state. Hog Heaven Coffee is proudly grown and roasted right here in Ninole, giving you a true taste of the Big Island.

    13. What Makes Hog Heaven Coffee Unique?

    • Estate grown on the Big Island’s Hāmākua Coast
    • Award-winning - best coffee in the Hāmākua coffee District 2022, 2023, 2024
    • The only Hāmākua coffee farm to achieve specialty grade status three years running
    • Hand-picked and small-batch roasted for peak freshness
    • Grown in deep volcanic soil, unlike other Hawaiian regions
    • Family-owned, veteran-owned farm focused on sustainability and quality
    • Direct from farm, roasted and packaged to order - no middlemen

    14.  Does Hog Heaven Coffee Make for Good Gift?

    It's one of the most unique and memorable gifts you can give a coffee lover. Unlike generic Hawaiian coffee blends sold in tourist shops, our coffee is single origin, small batch roasted to order, and shipped fresh direct from our farm.

    Whether for a birthday, holiday, anniversary, or just because — a bag of Hog Heaven Coffee is a taste of Hawaii that lasts long after the vacation ends.

    15.  Why Should I Buy Direct from Your Farm?

    When you buy direct from Hog Heaven Coffee, you get fresh, award-winning 100% Hawaiian coffee, and you're supporting the actual small family farm that grew it. When we say fresh we mean it — your coffee isn't sitting in a warehouse for weeks before it reaches you.

    You also get our full range of roasts, including green beans for home roasters, which aren't available anywhere else. And every dollar goes directly to support our small family farm on the Hāmākua Coast — not to a middleman or distributor.

    16. What can we expect from the Coffee Farm Tour?

    It's a personalized journey through our farm-to-cup coffee process — from coffee tree to roasted coffee. While the tour lasts about 45 min he length is up to you. We welcome talking story. See our Farm Tour page for more details.

    17. Which roast is best for my coffee maker?

    It's not the roast but the grind that's important for the best tasting coffee. For instance, you want a medium grind for drip vs. fine grind for espresso vs. course grind for french press. Read our blog on achieving the perfect cup of coffee.

    18  Is there a difference between different roasts?

    Ahhh this is where personal taste and sensitivity to your senses come into harmony. Because our coffee comes from the same source, the quality of the beans are equal, as in the flavonoids are present in all three roast profiles but to a more or lesser degree of intensity. Our medium roast has the most noticeable flavonoids, while dark roast has least with medium-dark somewhere in the middle. The differences are subtle but noticeable. Additionally read bout the differences in health benefits between the roasts.

    19. Who owns and Runs Hog Heaven Coffee

    Hog Heaven Coffee is owned and operated by a husband-and-wife team  from San Diego who fulfilled their dream of farming on Hawaiʻi's Big Island. One of the owner is a military veteran who rings the same precision and discipline to coffee farming that he applied in his service — every step of growing, processing, and roasting is done with meticulous care.

    They do everything themselves, from hand-picking the cherries to roasting and packaging each order. When you buy from Hog Heaven, you're buying directly from the people who grew your coffee