Hawaii is remote and there are limited options for shipping. The US Postal Service (USPS) provides the fastest, most reliable option for our customers.
Once we receive your order, we will package and mail your coffee within 1-2 days as we would like you to enjoy the freshest tasting coffee. For all domestic orders we use USPS First Class Package or Priority Mail. Although we cannot guarantee the arrival time of any package, USPS First Class or Priority Mail normally reaches all domestic U.S. destinations within 3-5 delivery days (Sunday and Federal Holidays excluded).
If you have any questions about shipping, please contact us prior to ordering: email@example.com or (619) 356-3964.
We can’t accept returns on coffee due to its perishable nature. However, we want to make sure you are completely satisfied. If you have any issues with your coffee or if there are errors in your order, please contact us at firstname.lastname@example.org within one week of receiving your order.
Frequently Asked Questions
1. What is Estate Grown coffee?
“Estate Grown” means that all of the coffee is grown and produced at the source; in our case here on our farm Pua’a Lani (Hog Heaven) on the Hāmākua coast of the Big Island, Hawaii. A lot of coffee is a blend of different coffees from different farms, countries, or continents.
2. Where is Ninole?
Ninole is one of the small former sugar cane plantation communities located on the Hāmākua coast along the northeast (windward, or “wet”) side of the Big Island of Hawaii.
3. How is coffee like Hog Heaven grown in Hamakua different than Kona Coffee?
Kona coffee is grown on the “dry” (10″-40″ rain/year) leeward (west) side of the Big Island in sparse soil. Hamakua coffee is grown on the “wet” (100″-200″) side, in the deep rich volcanic soil sometimes referred to as “The Hamakua Gold”. Generally Kona coffee is robust, while Hamakua coffee is smooth and mild
4. What is coffee parchment?
Parchment is coffee processed to the stage where it can be stored before roasting. The coffee beans have been pulped and dried but not yet milled and roasted. Some people who roast their own, prefer to RIP (or Roast In Parchment), which means roasting the coffee with the parchment, as the parchment itself has flavor.
Glossary of Terms
Sometimes we use terms that may not be used in everyday language, so to clarify below are terms we use when describing the coffee world.
Cherry: coffee bean picked from the coffee tree.
Pulp: the skin and fruit of the coffee cherry
Coffee Bean: coffee seeds or the cherry minus pulp
Parchment: dry coffee bean where the outer skin or layer is still intact
Dry Milling: removes the parchment or outer layer. Usually just before roasting
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of [[INSERT AGE]] .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Hog Heaven Coffee
Hog Heaven Coffee, PO Box 103, Ninole HI 96773, United States
Our farm is open if you happen to visit the Big Island and want to visit our coffee farm, email us at firstname.lastname@example.org for an appointment. We do require reservation. Although we will be outside, we request that all visitors follow the Covid-19 protocol and wear masks at all times. Also, must love dogs! They’ll be the first to greet you!